IMPULSE Wireless has a return procedure for hardware returned to us from customers. Hardware may be returned for a variety of reasons such as repair, warranty, upgrades, etc.
The most important part of the RMA (return materials authorisation) process is that the return is documented prior to arriving at our office. All returns must be marked with a job or RMA number, which is obtained by filling out the RMA form at https://www.impulsewireless.com.au/returns. Please fill out a new form for each serialised device, and a single form for a batch of unserialised devices.
For example, if you are sending back a box containing 3x VM2s for repair with no accessories, and 2x fist mics, one seperate form per VM2, and another one form for the two fist microphones.
Please make sure you have an RMA or job number attached to your equipment or packaging when returning items. If there is no job number, the equipment may be put aside, or returned.
When you fill out the RMA form, you will receive an email with your RMA number, and a link to the ticket in the IMPULSE Wireless support portal to track its progress. You may also reply to that email to add to the ticket.
The purpose of this is to ensure that items are properly tracked so that when they are recieived, they are dealt with efficiently and correctly. A job number on the equipment allows the person who receives the goods is able to see what should be returned, why it has been returned or the work required, and if relevant, any attached service level agreements, maintenance plans, rental contracts, or other urgent or time-critical information that may be important.
For information on how to get your login to the IMPULSE Wireless support portal, view and manage your tickets and add responses, please see here: https://support.impulsewireless.com.au/support/solutions/articles/17000122731-faq-how-do-i-use-the-impulse-wireless-support-portal-
If you require assistance or have any questions, please contact IMPULSE Wireless support on (02) 8705 3778 or support@impulsewireless.com.au